Support Contact

PrimeCal is a cloud-hosted SaaS at app.primecal.eu. Here's how to get help quickly.

Contact us directly

Email: info@primecal.eu

You can also use the contact form on www.primecal.eu/en/contact/.

This is the right channel for account issues, bugs, feature requests, and general "how do I…" questions. There is no separate ticket portal — email reaches the team directly.

Billing is handled by Paddle, not this address

For charges, invoices, tax, payment methods, or refunds, contact Paddle directly using the details on your invoice or receipt — PrimeCal cannot reverse a Paddle transaction. See Payments and Invoices.

Start With the Docs

Before reaching out, check whether your issue is already covered — most questions are answered faster here than in a support queue:

• FAQ — answers to the most common questions
• Troubleshooting — step-by-step fixes for known issues
• User Guide — walkthroughs of every feature

For Technical Issues

If something looks broken — events not saving, sync not working, login failing — first check the Troubleshooting section. If the issue isn't covered there, email info@primecal.eu with the details below.

For API and Integration Questions

If you're building integrations using the API or MCP Server, check the developer documentation first, then email info@primecal.eu for anything the docs don't answer.

When Contacting Support

To help resolve your issue quickly, include:

1. What you were trying to do — specific steps you took
2. What happened — error message or unexpected behavior, with a screenshot if possible
3. Your browser and OS — e.g., Chrome 125 on Windows 11 (for UI issues)
4. Whether it's reproducible — does it happen every time or intermittently?

For account-related issues, include your username (never your password).

Security Issues

If you believe you've found a security vulnerability, email info@primecal.eu with details rather than filing it as a general support request or disclosing it publicly.