Support Contact
PrimeCal is a cloud-hosted SaaS at app.primecal.eu. Here's how to get help quickly.
Start With the Docs
Before reaching out, check whether your issue is already covered:
- FAQ — answers to the most common questions
- Troubleshooting — step-by-step fixes for known issues
- User Guide — walkthroughs of every feature
Most questions are answered faster in the docs than in a support queue.
Getting Help
For account, subscription, or access issues: Contact the person who manages your organization's PrimeCal account. They can handle:
- Adding or removing users
- Subscription and billing questions
- Calendar sharing and permission changes
- General "how do I…" questions
For technical issues with the app: If something looks broken — events not saving, sync not working, login failing — first check the Troubleshooting section. If the issue isn't covered there, reach out through your organization's established support contact.
For API and integration questions: If you're building integrations using the API or MCP Server, check the developer documentation first. For issues that require engineering support, contact the development team.
When Contacting Support
To help resolve your issue quickly, include:
- What you were trying to do — specific steps you took
- What happened — error message or unexpected behavior, with a screenshot if possible
- Your browser and OS — e.g., Chrome 125 on Windows 11 (for UI issues)
- Whether it's reproducible — does it happen every time or intermittently?
For account-related issues, include your username (never your password).