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Plans and Billing FAQ

Can I upgrade or downgrade my own plan?​

Yes. Go to Profile menu → Subscription, pick a plan and billing period, and confirm. Nobody needs to do this for you. See Managing Your Subscription.

Is there a free plan, and does it need a card?​

Yes, and no. The Free plan is usable indefinitely with no payment details required. Paid plans (User, Family, Store) do require a card at checkout. See Plans and Pricing.

How do I cancel?​

Profile menu → Subscription → Cancel subscription. You keep access until the end of the period you already paid for, then your account moves to the Free plan. Nothing is deleted. See Cancelling and Refunds.

Can I get a refund?​

Sometimes. The default position is no-refund, because checkout requires you to expressly consent to immediate performance and waive the standard 14-day EU withdrawal right for digital content — that's presented to you explicitly at checkout, not buried in the terms. Refunds are still available for non-conformity, technical non-delivery, duplicate/erroneous charges, unauthorised transactions, or service discontinuation. Refund requests go to Paddle (our payment provider), using the details on your invoice. See the Refund Policy and Cancelling and Refunds.

Where's my invoice?​

Paddle emails you a receipt for every payment — that's the one to keep. The in-app invoice list on the Subscription page only applies to an older billing path and will look empty; that's expected. See Payments and Invoices.

My payment failed — what happens to my account?​

Paid features become unavailable as soon as a renewal payment fails (your data is safe, nothing is deleted). Update your payment method from Profile menu → Subscription → Manage Billing; access returns as soon as the payment succeeds. See Payments and Invoices.

Is there a free trial?​

Not currently. Use the Free plan to evaluate PrimeCal without a time limit or a card.

How do seats work?​

On plans that include more than one seat (Family, Store), the subscription owner can invite people by email from the Subscription page. Each invited person keeps their own account and data — a seat gives them your plan's feature level, it doesn't merge accounts. See Managing Your Subscription.

Another user can see a feature that I cannot. Why?​

Usually a plan or access difference, not a bug. Compare:

  • Your plan — check Plans and Pricing; some features (like seat management or reservations) only exist on certain plans.
  • A limit, not a missing feature — you may be at a cap (calendars, automation rules, etc.) rather than lacking the feature entirely. PrimeCal names the limit when you hit it.
  • A seat — if you're on someone else's plan via a seat, your access follows their plan and what they've configured.
  • Role or workspace access — organization and reservation features can require a role beyond a normal personal account.

Can I change someone else's plan, or unlock a feature for them?​

If they're on their own account, no — only they can change their own subscription. If they hold a seat on your plan, their feature access follows whatever plan you're on; you don't manage it feature-by-feature.

Where should I go for the next step?​